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- Updated for accuracy in August 2024
There are two types of payment structure available to partners at Squaredance: monthly and weekly. The difference between the two structures is how much a partner makes weekly and monthly.Please be aware that the minimum threshold for payout is $200 USD; if a partner has earned less than $200 USD in a month, their payout will be held until they reach the threshold, and then paid according to the general payment structure.
Monthly Payout Structure (Standard)
The standard payout structure is based on a monthly timeline. This means you will be paid out for a given month once it ends. Payouts begin on the first Friday of the following month, once the previous month’s traffic is entirely concluded. This means that, if July 31st is on a Wednesday, payouts do not begin that Friday, August 2nd, because the last traffic week of July has not yet concluded. Instead, payouts begin the following Friday, August 9th:
The release of those funds will occur between that Friday through to the next week. This means that, as a partner, you can expect for your payout to occur any time between the first release day and and up to a week afterwards. If you have any concerns, please submit a support ticket.
Weekly Payouts
Weekly partner payouts are implemented on a minimum of $20K balance in earnings. This means you may receive weekly payouts for any week where you have earned a balance of $20K USD or more. For anything less than $20k, you will be paid out as soon as you hit the $20k threshold at any point in the month on the Friday of the week you hit $20k USD. Anything below $20k will automatically be paid out monthly, so long as it meets the minimum threshold of $200.
Here are 2 examples of how weekly payouts are calculated:
Example 1: the partner earns $20k USD per week, and is paid out week to week for those earnings.
Example 2: the partner earns $5k USD per week, which accumulates to a total of $20k USD by the end of Week 4. This means that the partner will be paid out only by the end of Week 4.
Why Have These Changes Been Made?
- It helps reduce instances of paying out commissions for disputed sales around terms of service breaches or any validated traffic disputes.
- It allows Squaredance to continue floating an increasing number of one-time boost payments with zero fees.
Your success is our success, and these changes help ensure the best possible platform experience for everyone. However, you might have questions or concerns when it comes to these changes. We are here to support you and address any questions or concerns you might have.
Please feel free to reach out to support@squaredance.io anytime.
- Please note that relevant updates have also been made to our Payment Terms. Your continued use of the Squaredance Platform will confirm that you have reviewed and agreed to these changes.
Payouts Held due to Tipalti
What is my Payout Blocked?:
Squaredance works with Tipalti, a third-party payment processing software. Tipalti will temporarily block payout from an account when they require proof of address by the account owner. This is a fraud prevention method meant to protect your account.
You can confirm proof of address by submitting a document to Tipalti through the Squaredance platform. It is also recommended that you ensure banking information on the platform is filled out in entirety, and matches the information on any documentation you submit.
What You Can Do:
The document you submit must include three essential details:
1. Name: the name on the document must match the account owner’s name, or company name as listed on the platform. This name must also be associated with the banking information on the platform.
2. Address: the address on the document must match the address listed on the account, as well as on the banking information on the platform.
3. Date: the document must be listed from the last 60 days. Timelines with an expiry date (as seen on some IDs) are not accepted.
What you submit to Tipalti on the platform must be one of the listed acceptable documents:
- Bank Statement
- Credit Card Statement
- Insurance Statement/Card
- Lease/Rental Agreement
- Mortgage/Billing Statement
- Phone Bill
- Utility Bill
- Cable Bill
- Tax Form
The faster you submit a document for Tipalti to review, the faster the payout block will be removed from your account, and regular scheduled payouts will resume.
Squaredance is not responsible for the time it takes Tipalti to confirm your proof of address. However, our finance team can help if it has been longer than 10 business days since you submitted a document on your own through the platform.
Please contact our finance team at ap@squaredance.io with the subject “Tipalti/Proof of Address/Your Account Number” for the following reasons:
- If you are encountering difficulty submitting a document on the platform or are unsure if the criteria is met by your document
- If you are unable to submit documents or change banking information on the platform
- If you have submitted a document and having been waiting for more than 10 business days for the block to clear
- If you suspect that your payout block may be due to reasons other than providing proof of address
Account Suspension
If your account has been suspended, you will be made aware by email. Additionally, you will be unable to log in or receive outstanding payouts for the duration of the suspension.
Why has my account been suspended? If you account has been suspended, you will be informed via the email address on file for your account. The email will be sent from either Squaredance legal, support, or finance departments. In the, the reason for your account suspension will be listed. Common causes for suspension include: - multiple investigated cases of sales fraud or prohibited traffic violations attributed to your account - multiple identical accounts created under the same name or user - proven instances of spam sourced from your account (in platform and in the Slack Community) - account creation under a name impersonating a person or corporation - account has been flagged in the Squaredance database for multiple hallmarks of bad acting partners What happens after I have been informed of the suspension? Once you have been informed of your account suspension, you have the opportunity to dispute suspension claims. Squaredance asks that you respond within 7 days of the email issued in order to open a dialogue about whether your suspension may be refuted and revoked. If you do not respond to the email within 7 days, your account may be terminated by Squaredance. Discussion around refuting your account suspension does not need to begin and end within those 7 days; we just ask that you respond in that time to begin the process. What kinds of proof can I provide to refute suspension claims? Once you have been informed of your account suspension, you have the opportunity to dispute suspension claims for up to 7 days after receiving the suspension email. This typically means that there is some sort of proof required to dispute the reason for your account suspension. The reason for your suspension will be listed in the email, and you can always ask for clarification around what kind of proof is needed to refute the reason. This might look like setting up a call with Squaredance to discuss your traffic sources, mediation between yourself and a brand you previously had a partnership with, manual ID verification, offering your portfolio for review, a character reference, or sharing portions of your CRM to compare with the Squaredance database. This may take some time for Squaredance to review; please be open to video calls and discussion in order to reinstate your account. We understand that account suspension can be frustrating, especially when you have outstanding payouts or pending partnerships. Suspensions do not occur in a vacuum; they are prompted by a need to protect brands and partners from bad acting users and disruptions to investments on both sides. This does not mean your account is gone once suspension occurs- it just means that you need to work with us in order to remediate the suspension claim. If you have any questions about account suspension, the timeliness of refuting your suspension claim, or otherwise, please create a support ticket for assistance.